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Our Policies

We value our customers and respect your privacy. We collect information about you in our stores and through our websites in an effort to improve your shopping experience or communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.

This policy describes the personal information we collect about you, why we collect it and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

What Kind of Information Does Total Hockey, Inc. Collect?

We collect information, such as name, e-mail, postal addresses, phone and credit card numbers from you when you place an order online or by phone, create and save an account with us online or participate in a contest, sweepstakes, promotion or survey.

How Does Total Hockey, Inc. Use My Information?

We may use your personal information in the following ways:

  • To process and fulfill your order, including to send you e-mails to confirm your order status and shipment
  • To communicate with you and to send you information by e-mail, postal mail, telephone, text message or other means about our products, services, contests and promotions, unless you have directed us not to contact you with promotional communications
  • To administer and fulfill our contests and other promotions
  • To help us learn more about your shopping preferences
  • To help us address problems with and improve our site design, products and services
  • To enhance your shopping experience
  • To analyze trends and statistics
  • To protect the security or integrity of our websites and our business
  • To contact you if necessary

You always have the choice not to receive marketing information. For instructions on opting out, please see the section entitled "How do I make choices about receiving promotional communications?" below.

Does Total Hockey, Inc. Share My Information?

Total Hockey, Inc. makes every effort to protect our customers’ privacy.  We do not share customer information with any third party marketing companies, affiliate vendors or communication networks.  While extremely infrequent, there are a few cases where customer information may be shared with non-marketing related third parties, as described below:

In the unlikely event of a sale or merger of Total Hockey Inc., our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.

We reserve the right to disclose information about you as permitted or required by law, in response to legal process and law enforcement requests, and as we believe necessary to protect the property, interests and rights of Total Hockey, Inc. and others.

How Do I Access or Change My Information?

You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information, simply sign in to your account using your e-mail address and password, and you will be able to edit your personal information in your account profile.

You can also ask us to update your personal information by contacting us as described in the section entitled "How do I contact you?" below. Please note that any request to update your personal information may take up to 10 days for your e-mail request and 6-8 weeks for your postal mail request.

How Do I Make Choices About Receiving Promotional Communications?

Total Hockey, Inc. wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you can let us know by contacting our customer service as described in the sidebar above.

Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from Total Hockey, Inc.  If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Total Hockey.

If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites, when you enter a sweepstakes or contest or by contacting customer service.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by e-mail. We may also need to contact you via telephone, e-mail or postal mail with questions or information regarding your order.

How Does Total Hockey, Inc. Protect Kids' Privacy?

Total Hockey, Inc. is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our websites are general audience sites and are not targeted to or intended for use by children.

How Does Total Hockey, Inc. Use Cookies?

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders and monitor and maintain information about your use of our websites.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.

How Does Total Hockey, Inc. Use Pixel Tags?

We use "pixel tags" (also called "web beacons" or "clear gifs"), which are tiny graphic images, on our website and in some emails. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our websites and our advertising. We work with service providers that help us track, collect, and analyze this information.

Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an e-mail message from us.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising and for other internal business purposes.

How Do I Know My Personal Information is Secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled "How do I contact you?" below. Customer Service representatives are available 24 hours a day, seven days a week and will be happy to assist you.

What is "Phishing"?

"Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through e-mail.

What About Links to Other Websites?

For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

International Policy

Some orders will be subject to duties and taxes that are the responsibility of the purchaser. If you need further information, please contact your Customs Offices for duties, taxes or restricted product. Due to manufacturer shipping policies, there are some products we cannot ship outside the United States.

Bauer does not allow us to ship outside of the USA and does not allow the use of any type of 3rd party shipping process to circumvent that policy.  In addition, brands like Brine, CCM, Easton, Reebok and Warrior cannot be shipped internationally due to policies set by the manufacturer. Any orders with the aforementioned product being shipped directly to an international address will not be completed or will be canceled.

Terms of Use

Total Hockey, Inc. provides this Site as a service to our customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit sales to dealers, resellers or distributors. If you do not agree to these terms, please do not use this Site.

Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Since Total Hockey, Inc. may revise this Agreement at any time, you should visit this page periodically to review the terms of your use.

Site Contents

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it with your invoice to any retail store or by mail.

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by Total Hockey, Inc. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by Total Hockey

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole, or in part any of the Contents, the Site, or related software.

In some cases Contents are provided by and originates from third party and manufacturer sources. While we take many steps to ensure the accuracy and completeness of information please refer to the manufacturer for complete product details.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on our Site. However, as the actual colors you see will depend on your monitor or system settings we cannot guarantee that your display of any color will be precise.

Links to Other Websites and Services

This Site may contain links to other websites that are not under the control of Total Hockey. Total Hockey, Inc. has no responsibility for the linked websites, nor does it necessarily endorse the linked websites. Total Hockey, Inc. provides the links solely for the convenience and information of our Site users.

Disclaimer

Total Hockey, Inc. PROVIDES THE MATERIALS ON THIS SITE "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. Total Hockey, Inc. EXPRESSLY DISCLAIMS ANY DUTY TO UPDATE OR REVISE THE MATERIALS ON THIS SITE, ALTHOUGH Total Hockey, Inc. MAY MODIFY THE MATERIALS AT ANY TIME WITHOUT NOTICE. BY YOUR USE OF THIS SITE, YOU ACKNOWLEDGE THAT YOUR USE IS AT YOUR SOLE RISK AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE. YOU FURTHER ACKNOWLEDGE THAT Total Hockey, Inc. SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Indemnification

You agree to defend, indemnify, and hold Total Hockey, Inc. harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Site, your breach of these Terms of Use, and/or any of the foregoing agreements, representations, and warranties.

Miscellaneous

Unless otherwise specified and except to the extent Total Hockey, Inc. products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Total Hockey's products and services available in the United States and select foreign markets. This Site is controlled and operated by Total Hockey, Inc. from its offices in Maryland Heights, Missouri.

This Agreement shall be construed in accordance with the laws of the State of Missouri, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of Missouri and/or Saint Louis County. The waiver of any provision of these Terms of Use shall not be considered a waiver of any other provision or of Total Hockey, Inc. Inc.'s right to later require strict observance of each of the terms herein. If any provision of these Terms of Use is found to be unenforceable or invalid for any reason, that provision shall be severable and all other provisions shall remain in full force and effect. This constitutes the entire agreement between us relating to your use of the Site and shall not be modified except in a writing signed by both parties.

Termination

These terms are effective unless and until terminated by either you or Total Hockey, Inc. You may terminate this Agreement at any time. Total Hockey, Inc. may also terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Total Hockey's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or Total Hockey, you must immediately discontinue use of this Site and promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of use or otherwise.