We guarantee satisfaction. We do everything we can to ensure that you will have a good experience when shopping with us. Our site is uncluttered and easy to navigate. We keep you continually informed about the orders you place with us. We ship promptly and carefully. If you are not satisfied with your entire experience, let us know and we will do everything we can to make it right.
You may have noticed how many equipment retailers “guarantee the lowest prices on the web.” Did you ever ask yourself how everyone can guarantee the lowest prices? The answer is, they can’t — this is just a ruse to try to get a "last bid" in to buy your business. These “guarantees” are at best marketing fluff and at worst outright deceptions. Some make this claim because they have old equipment on hand that they are desperate to get rid of. Some do it because they don’t have much equipment on hand so they can’t fill orders anyway. Some just do it because they think they can talk you into buying something you don't really want. Some have so many conditions and qualifications that the guarantee is meaningless. We will stack our prices up against any other company in this business. We'd just rather show it than shout it.
All coupon codes, promotional (promo) codes and discount offers must be entered at checkout.
The offers are limited while supplies last. No offer is valid on previously purchased merchandise. Some restrictions may apply due to manufacturer imposed pricing policies. Offer cannot be combined with other coupons, discounts or Breakaway Gift Rewards.
We conditionally reserve the right to deny the use of a promotional offer,
cancel an order, suspend an order or delete an account if the order suspected of
fraud, abuse or illegitimate use.
We admit we occasionally make mistakes. With the thousands of items, colors and sizes that we have to manage, it is impossible to be perfect all the time. We reserve the right to refuse to fill an order if, as a result of a system or human error, our descriptions, images or prices are wrong. Remember: if something sounds too good to be true, it probably is. If you see something on the site that doesn't make sense, send us an e-mail or give us a call. We will explain it or, if it is wrong, correct it.
Be aware that prices may move up or down to reflect changes in demand, changes in supply, changes in costs or changes in the competitive environment. It is possible that the price of an item when you order it will be different the next time you visit the site. If you order something from us and subsequently see a different price on our site, be assured we will fill your order at the lower price that was displayed on the site when you placed your order or the price at the time of processing your order. Once your order has been processed, subsequent price changes (up or down) will not impact your order.
Several manufacturers' pricing policies require that we do not sell certain items below a "Minimum Advertised Price" (MAP). They force us to exclude their products from some offers claiming that a generic, non-product specific discount is a violation of their pricing policy. We will continue to provide the highest quality products at the most competitive price, while we comply with manufacturer's limitations. If an excluded discount is added at the time of checkout, a note will state that the discount does not apply because of these pricing constraints. If you have further discount questions or concerns, please do not hesitate to call our friendly customer service staff toll-free at 866.929.6699.
State laws require that we charge applicable sales tax on orders shipped to addresses in the following states:
International orders are excused from U.S. sales tax but recipients are responsible for all duties and taxes assessed by their country's customs.
We accept credit cards from Visa, MasterCard, American Express, Discover and Gift Cards. We also accept debit cards with a Visa or MasterCard logo.
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Total Hockey is tested and certified daily to pass the Trust Guard Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" Trust Guard mark appears only when this site passes the daily Trust Guard tests.
Total Hockey has been Authorized to use the following Trust Guard Seals:
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Address Verification - The company's address is confirmed via fax or US Mail, using special verification processes - unique to Trust Guard.
Email Verification - An email is sent and received to Total Hockey in order to confirm their support email address.
Phone Verification - A phone call is placed to confirm the company's phone number.
3rd Party Disclosure - This statement discloses what information Total Hockey plans on disclosing to 3rd parties.
Private Information Security - This statement informs you as to what type of security measures Total Hockey has in place to protect you, and what they do with your private information (IE. credit cards, social security numbers, etc.), after an order is placed.
Email Usage - This statement refers to what type of email notifications Total Hockey may send you after an order is placed.
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