Breakaway Rewards FAQ


General Information

How do I become a member of the Breakaway Rewards Program?

You can join at any of our Total Hockey or Total Lacrosse retail stores or you can purchase the membership online.

Who is eligible to join the Breakaway Rewards program?

The Breakaway Rewards program is available to all US residents ages 13 and older.

How much does it cost to become a member?

You have three different levels of membership to choose from. Silver memberships are $9.99, Gold memberships are $19.99, and Platinum memberships are $39.99.

Do I only need one Breakaway Rewards membership for all stores?

Yes.  One Breakaway Rewards membership is all you need to earn points and use rewards to shop at Total Hockey, Total Lacrosse, Total Goalie or Red Tag.  You earn points and may redeem rewards seamlessly across all four retail brands.

Why do you need my email address?

With your email address, it allows us to quickly notify you about your Breakaway Gift Rewards. Also, you will get instant access to exclusive member-only offers.

Can I upgrade my membership?

Yes. All silver and gold memberships may upgrade to a higher level. We make it easy for you to upgrade your membership. Simply sign in to your Total Hockey account.

I am currently a Silver Member

Upgrade to Gold

  • 10% off your next purchase*

  • 600 bonus points

  • All for only $10.00

Add To Bag

 

Upgrade to Platinum

  • 10% off your next purchase*

  • 1500 bonus points (equal to $50 in rewards)

  • Free return shipping*

  • Free skate sharpening services*

  • For only $30.00

Add To Bag

 

     

I am currently a Gold Member

Upgrade to Platinum

  • 900 bonus points (equal to $30 in rewards)

  • Free return shipping*

  • Free skate sharpening services*

  • For only $20.00

Add To Bag

 

* Some restrictions may apply.  For more information, please see the Breakaway Program Rules.

Does the membership expire?

Once purchasing the Breakaway membership, it lasts a lifetime. There are no expiration dates or renewal fees associated to your membership.

Can I return my Breakaway Membership?

No, all Breakaway Memberships are final and non-refundable. All members may return any purchased merchandise and will be refunded minus the cost of the membership and applicable rewards.

Points

How do I earn points?

For every $1 spent, you earn 1 point. Simply present your Breakaway membership card when making an in-store purchase at either Total Hockey or Total Lacrosse or simply be sure to sign into your account when making purchases online.

When can I start earning points?

You will start accumulating points once you have purchase any of the three Breakaway membership cards.

How do I keep track of my points?

Click on the My Accounts section at the top right corner of the page. Log-in to your account with a valid username and password. You can view your purchase history within one hour of your most recent purchase, see outstanding points, and print your Gift Rewards.

Do my points expire?

Points will not expire unless you cancel your Breakaway membership.

What happens to my points when I return an item?

The points you have earned for that purchase will be deducted from your account.

Gift Rewards

What can purchase with Gift Rewards?

Breakaway Gift Rewards can be applied to nearly any product, but does exclude some services (such as gift cards and skate sharpening services). See Breakaway Rewards Program Rules for more details.

Where can I redeem my Gift Rewards?

Breakaway Gift Rewards are valid at any of our retail locations or online at Total Hockey, Total Lacrosse, Total Goalie or Red Tag.

Can I apply more than one Gift Reward to a single purchase?

Yes.  In store, simply present your multiple Breakaway Gift Rewards to a friendly cashier.  You have the ability to use multiple Gift Rewards online as well, however [at this time] we request that you call in to our customer support team at 866.929.6699 to process the rewards.

Can I save up my points for a larger reward?

Every time you earn 300 points, we will automatically send you a $10 Gift Rewards to be used online or at our retail locations.  You are able to apply multiple rewards to any single purchase, however please know that all rewards expire 365 days from their issue date.

How long does it take before I receive my Gift Reward?

Once you have accumulated 300 points or more, you will be notified of your Gift Reward via email within 15 days of your purchase. You can check the status of your Gift Rewards by logging into the My Account section.

Do my Gift Rewards expire?

Yes, all Gift Rewards expire 365 days after being issued.

What if I lose my email with my Gift Rewards?

No problem! If you go to My Account, log-in using the correct username and password. Select Get Rewards and you will be able to print off all available Gift Rewards you have earned.

For more information, see Breakaway Rewards Program Rules. If you have any other questions, please contact the Member Service Department at 866.929.6699 or via email at breakaway@totalhockey.com.

How can we help?

Call or visit one of our stores
Call 866.929.6699 24 Hours a day, 7 Days a week.
Start an Online Chat online chat with someone M-F 7am-10pm Central Time.
Email us with your question.
General FAQ

Tools/Resources

Not sure which option is best for you? Try our Savings Calculator.