We value our customers and respect your privacy. We collect information about you in our stores and through our websites in an effort to improve your shopping experience
or communicate with you about our products, services, contests and promotions. We
do not sell or rent your personal information to third parties.
This policy describes the personal information we collect about you, why we collect
it and how we use it. Our policy also describes the choices you can make about how
we collect and use your information. If our information practices change, we will
post an updated policy on our website. You can tell if the policy has changed by
checking the revision date that appears at the end of this policy. If we change
the policy in a material way, we will provide appropriate notice to you. You may
exercise your choices about how we collect and use your information consistent with
this policy at any time.
We collect information, such as name, e-mail, postal addresses, phone and credit
card numbers from you when you place an order online or by phone, create and save
an account with us online or participate in a contest, sweepstakes, promotion or
How Does Total Hockey, Inc. Use My Information?
We may use your personal information in the following ways:
- To process and fulfill your order, including to send you e-mails to confirm your
order status and shipment
- To communicate with you and to send you information by e-mail, postal mail, telephone,
text message or other means about our products, services, contests and promotions,
unless you have directed us not to contact you with promotional communications
- To administer and fulfill our contests and other promotions
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyze trends and statistics
- To protect the security or integrity of our websites and our business
- To contact you if necessary
You always have the choice not to receive marketing information. For instructions
on opting out, please see the section entitled "How do I make choices about
receiving promotional communications?" below.
Does Total Hockey, Inc. Share My Information?
Total Hockey, Inc. makes every effort to protect our customers’ privacy.
We do not share customer information with any third party marketing companies, affiliate
vendors or communication networks. While extremely infrequent, there are a
few cases where customer information may be shared with non-marketing related third
parties, as described below:
In the unlikely event of a sale or merger of Total Hockey Inc., our customers' personal
information and other information we have collected as described in this policy
may be among the transferred business assets.
We reserve the right to disclose information about you as permitted or required by
law, in response to legal process and law enforcement requests, and as we believe
necessary to protect the property, interests and rights of Total Hockey, Inc. and
How Do I Access or Change My Information?
You can review and change certain personal information related to your use of our
online site (such as your name and contact information). To access your information,
simply sign in to your account using your e-mail address and password, and you will
be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us as described
in the section entitled "How do I contact you?" below. Please note that
any request to update your personal information may take up to 10 days for your
e-mail request and 6-8 weeks for your postal mail request.
How Do I Make Choices About Receiving Promotional Communications?
Total Hockey, Inc. wants to communicate with you only if you want to hear from us.
If you prefer not to receive promotional information, such as information about
special offers and sales events, from one or more of our brands, you can let us
know by contacting our customer service as described in the sidebar above.
Please be sure to include your full name and the e-mail address you used when you
registered with or made a purchase from Total Hockey, Inc. If you ask us to
remove your name and address from promotional lists, we will maintain your name
in a "do not contact" file to ensure that we can honor your request. It
may take up to 10 days to process your e-mail request and 6-8 weeks to process your
postal mail request, during which period you may continue to receive communications
from Total Hockey.
If you change your mind, you can start receiving promotional communications from
us again by logging into your online account and changing your preferences, by signing
up when you visit our websites, when you enter a sweepstakes or contest or by contacting
Please note that when you make an online purchase from us, we will continue to confirm
your order status and shipment by e-mail. We may also need to contact you via telephone,
e-mail or postal mail with questions or information regarding your order.
How Does Total Hockey, Inc. Protect Kids' Privacy?
Total Hockey, Inc. is concerned about the privacy and safety of children when they
use the Internet. We will never knowingly request personally identifiable information
online from anyone under the age of 13 without prior verifiable parental consent.
Our websites are general audience sites and are not targeted to or intended for
use by children.
Our website uses "cookies," which are small data files that are stored
on your computer when you visit a website. Cookies enable you to shop on our websites
and may be used in a variety of ways to enhance or personalize your online browsing
and shopping experience.
the items in your shopping cart, store your preferences, recognize you when you
return to our website, track your orders and monitor and maintain information about
your use of our websites.
You can set your browser not to accept cookies or to notify you when you are sent
a cookie, giving you the opportunity to decide whether or not to accept it. If you
do not accept cookies, however, you will not be able to access your account information
or make purchases on our website.
How Does Total Hockey, Inc. Use Pixel Tags?
We use "pixel tags" (also called "web beacons" or "clear
gifs"), which are tiny graphic images, on our website and in some emails. Pixel
tags help us analyze our customers' online behavior and measure the effectiveness
of our websites and our advertising. We work with service providers that help us
track, collect, and analyze this information.
Pixel tags on our sites may be used to collect information about your visit, including
the pages you view, the features you use, the links you click, and other actions
you take in connection with the sites. This information may include your computer's
Internet protocol (IP) address, your browser type, your operating system, date and
time information, and other technical information about your computer. We may also
track certain information about the identity of the website you visited immediately
before coming to our site. We do not otherwise track any information about your
use of other websites.
Pixel tags and cookies in our emails may be used to track your interactions with
those messages, such as when you receive, open, or click a link in an e-mail message
We may combine the information we collect through cookies and pixel tags with other
information we have collected from you. This information may be used to improve
our websites, to personalize your online experience, to tailor our communications
with you, to determine the effectiveness of our advertising and for other internal
We do our best to provide you with a safe and convenient shopping experience. We
have in place certain physical, electronic, contractual and managerial safeguards
to protect the security and privacy of your personal information.
When you enter your personal information on our website, we use Secure Sockets Layer
(SSL) technology to protect your information as it is transmitted to us. To make
sure you are accessing our secure server before you submit personal financial information,
look at the lower left-hand corner of your browser. If you see an unbroken key or
a closed lock (depending upon your browser), then SSL is active. To double-check
for security, look at the URL or Location line of your browser. If you have accessed
a secure server, the first characters of the address in that line should change
from "http" to "https."
If for any reason you cannot access the secure server, or if you're not quite comfortable
shopping online at any of our websites, please feel free to place your order with
us by telephone at the number listed in the section entitled "How do I contact
you?" below. Customer Service representatives are available 24 hours a day,
seven days a week and will be happy to assist you.
What is "Phishing"?
"Phishing" is a scam designed to steal your personal information. If you
receive an e-mail that looks like it is from us asking you for your personal information,
do not respond. We will never request your password, user name, credit card information
or other personal information through e-mail.
What About Links to Other Websites?
For your convenience and information, our website may contain links to other sites,
which may have privacy policies that differ from our own. We are not responsible
for the content or practices of any linked site. We recommend that you review the
Some orders will be subject to duties and taxes that are the responsibility of the
purchaser. If you need further information, please contact your Customs Offices
for duties, taxes or restricted product. Due to manufacturer shipping policies,
there are some products we cannot ship outside the United States.
Bauer does not allow us to ship outside of the USA and does not allow the use of
any type of 3rd party shipping process to circumvent that policy. In addition,
brands like Brine, CCM, Easton, Reebok and Warrior cannot be shipped internationally
due to policies set by the manufacturer. Any orders with the aforementioned product
being shipped directly to an international address will not be completed or will
Total Hockey, Inc. provides this Site as a service to our customers. Please review
the following basic rules that govern your use of our Site (the "Agreement").
Please note that your use of our Site constitutes your agreement to follow and be
bound by these terms. We may, at our own discretion, limit or cancel quantities
purchased per person, per household or per order. We may also reserve the right
to refuse any order you place with us. These restrictions may include orders placed
by or under the same customer account, the same credit card, and/or orders that
use the same billing and/or shipping address. In the event we make a change to an
order, we will attempt to notify you by contacting the e-mail and/or billing address/phone
number provided at the time the order was made. We reserve the right to limit or
prohibit sales to dealers, resellers or distributors. If you do not agree to these
terms, please do not use this Site.
Although you may "bookmark" a particular portion of this Site and thereby
bypass this Agreement, your use of this Site still binds you to the terms. Since
Total Hockey, Inc. may revise this Agreement at any time, you should visit this
page periodically to review the terms of your use.
Occasionally there may be information on the Site that contains typographical errors,
inaccuracies, or omissions that may relate to product descriptions, pricing, and
availability. We reserve the right to correct any errors, inaccuracies, or omissions
and to change or update information at any time without prior notice (including
after you have submitted your order). We apologize for any inconvenience this may
cause you. If you are not completely satisfied with your purchase, you may return
it with your invoice to any retail store or by mail.
Unless otherwise noted, all materials, including images, illustrations, designs,
icons, photographs, video clips, and written and other materials that are part of
this Site (collectively, the "Contents") are copyrights, trademarks, trade
dress, and/or other intellectual property owned, controlled, or licensed by Total
Hockey, Inc. The Site as a whole is protected by copyright and trade dress, all
worldwide rights, titles, and interests in and to which are owned by Total Hockey
This Site and all its Contents are intended solely for personal, non-commercial use.
You may download or copy the Contents and other downloadable materials displayed
on the Site for your personal use only. No right, title, or interest in any downloaded
materials or software is transferred to you as a result of any such downloading
or copying. You may not reproduce (except as noted above), publish, transmit, distribute,
display, modify, create derivative works from, sell or participate in any sale of,
or exploit in any way, in whole, or in part any of the Contents, the Site, or related
In some cases Contents are provided by and originates from third party and manufacturer
sources. While we take many steps to ensure the accuracy and completeness of
information please refer to the manufacturer for complete product details.
We have made every effort to display as accurately as possible the colors of our
products that appear on our Site. However, as the actual colors you see will depend
on your monitor or system settings we cannot guarantee that your display of any
color will be precise.
Links to Other Websites and Services
This Site may contain links to other websites that are not under the control of Total
Hockey. Total Hockey, Inc. has no responsibility for the linked websites, nor does
it necessarily endorse the linked websites. Total Hockey, Inc. provides the links
solely for the convenience and information of our Site users.
Total Hockey, Inc. PROVIDES THE MATERIALS
ON THIS SITE "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL
PROPERTY. Total Hockey, Inc. EXPRESSLY DISCLAIMS ANY DUTY TO UPDATE OR REVISE THE
MATERIALS ON THIS SITE, ALTHOUGH Total Hockey, Inc. MAY MODIFY THE MATERIALS AT
ANY TIME WITHOUT NOTICE. BY YOUR USE OF THIS SITE, YOU ACKNOWLEDGE THAT YOUR USE
IS AT YOUR SOLE RISK AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED
WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH
YOUR USE OF THIS SITE. YOU FURTHER ACKNOWLEDGE THAT Total Hockey, Inc. SHALL NOT
BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
You agree to defend, indemnify, and hold Total Hockey, Inc. harmless from and against
any and all claims, damages, costs, and expenses, including attorneys' fees, arising
any of the foregoing agreements, representations, and warranties.
Unless otherwise specified and except to the extent Total Hockey, Inc. products are
offered for sale in the United States through this Site, this Site and the Contents
thereof are displayed solely for the purpose of promoting Total Hockey's products
and services available in the United States and select foreign markets. This Site
is controlled and operated by Total Hockey, Inc. from its offices in Maryland Heights,
This Agreement shall be construed in accordance with the laws of the State of Missouri,
without regard to any conflict of law provisions. Any dispute arising under this
Agreement shall be resolved exclusively by the state and/or federal courts of the
State of Missouri and/or Saint Louis County. The waiver of any provision of these
Hockey, Inc. Inc.'s right to later require strict observance of each of the terms
for any reason, that provision shall be severable and all other provisions shall
remain in full force and effect. This constitutes the entire agreement between us
relating to your use of the Site and shall not be modified except in a writing signed
by both parties.
These terms are effective unless and until terminated by either you or Total Hockey,
Inc. You may terminate this Agreement at any time. Total Hockey, Inc. may also terminate
this Agreement at any time and may do so immediately without notice, and accordingly
deny you access to the Site, if in Total Hockey's sole discretion you fail to comply
with any term or provision of this Agreement. Upon any termination of the Agreement
by either you or Total Hockey, you must immediately discontinue use of this Site
and promptly destroy all materials downloaded or otherwise obtained from this Site,