Exclusive Hockey Equipment Retailer of USA Hockey

SIMPLE RETURNS
We make it simple. There's no need to hassle with calling or emailing us for a return authorization. If you are not 100% satisfied, simply return the product to any of our store locations, or ship your purchase back to our headquarters. Please note, returned merchandise must be unworn, in the original packaging and in the state it was received.

Our mailing address is:
ATTN: RETURNS
Total Hockey, Inc.
3120 Riverport Tech Center Dr
Maryland Heights, MO 63043
EXCHANGES
In order give you the best experience and fastest turnaround time; we make exchanges simple as well. Rather than a traditional exchange where you send the product back, wait for it to arrive here, and then wait for it to be processed and shipped back, we use a faster approach.

Simply return the product to the address listed above. Once we receive the item we will issue a refund via the method used to pay. You are free to place a new order for the desired item at any time, even before the original product is received here. This speeds up the process and gets you your gear more directly.

Returns Questions? Check out our Frequently Asked Questions for additional information. To speak with one of our expert, customer service representatives, please call us at 866.929.6699, email us at info@totalhockey.com or start a chat below.
GUIDLINES
To ensure everyone receives the best experience possible, please review our guidelines for exchanges and returns:

1. All purchases must be returned within 90 days from your purchase date.

2. Merchandise must be returned in the condition in which it was received and include the original manufacturer's packaging. Please note, when shipping products back, do not use the manufacturer's packaging (i.e., a skate box) as the sole return shipping box. Any manufacturer package returned with shipping labels attached to it will be denied.

3. Please do not send your purchase back to the manufacturer unless you are returning a defective or broken composite stick.

4. Due to the personal nature of the product, all sales of jocks and undergarments are final.

5. Unfortunately, we cannot accept products that have incurred heat molding, sharpening, physical destruction, tape application or any other alteration.

6. Custom ordered merchandise (including items with customized color selections, alteration services, numbering, lettering, sharpening, colored holders, etc.) is unfortunately not returnable.
FREQUENTLY ASKED QUESTIONS
Q. How many days do I have to return an item?
A. You have 90 days from the date of purchase to return any unused items.
Q. Can I return my online purchase to one of your retail stores?
A. Yes. Please bring a copy of your packing slip or receipt with you.
Q. Do I need to pay for return shipping?
A. Yes, unless you are a Breakaway account member. Breakaway members receive free return shipping. For more information, visit our Breakaway Rewards page.
Q. I have used or worn the product, can I still return it?
A. Unfortunately, if an item has been used or worn, it cannot be returned.
Q. I have baked and/or sharpened my skates. Can I still return them?
A. If skates have been baked or sharpened, they are not returnable.
Q. I am a Breakaway account member, how do I receive my prepaid return label?
A. Log in to your account, under the account tab and chose view orders. Below the list of recent orders, you will see the link “need to return an item.” Simply click the link and follow the brief instructions.
Q. When returning an item, will I be refunded my shipping cost?
A. Shipping costs are non-refundable.
Q. How will I be refunded?
A. You will be refunded by the same method you used to pay for the order.
Q. When will I see my refund?
A. You will be refunded within 3 – 5 business days once we receive your return. Please note that depending on the card company, it may take an additional 2–10 business days for the credit to be applied to your account.
Q. I broke my stick, how do I return it for a warranty exchange?
A. Stick warranties are handled by the manufacturer and not Total Hockey. Please contact the manufacturer of the stick for assistance.
Q. I want to exchange an item for a different size, how do I complete an exchange?
A. To expedite the process, exchanges are handled similarly to refunds. We issue a refund upon receipt of product, and you place a new order for the desired size at any time. Simply return you purchase to any of our retail locations or ship it back to:
ATTN: RETURNS
Total Hockey, Inc.
3120 Riverport Tech Center Dr
Maryland Heights, MO 63043
Once your product is received here, we'll issue a refund via the method used to purchase. You are free to place a new order at any time, even before we've received the original product. You may contact us by phone at 866.929.6699, by email at Info@totalhockey.com or by starting an online chat by clicking the link at the bottom of the page.
Q. I placed my order via Amazon, how do I return my items?
A. Please generate a return authorization request via your Amazon account. We will send you additional instructions upon receipt of this request.
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