Exclusive Hockey Equipment Retailer of USA Hockey

SIMPLE RETURNS

We make it simple. If you are not 100% satisfied with your purchase, you can either ship them back to us or visit any of our store locations for a full refund (Returns must be unworn, in the state you received them, and in the original packaging).

Shipping it back? No problem. Breakaway Rewards Members simply go through our easy self-service return process (via My Account) to print out a free return label - your domestic shipping costs are prepaid.

Not a Breakaway Member? Sign up today. Or simply return your merchandise along with a copy of your packing slip, receipt or order confirmation (via My Account).

Mailing Address:

ATTN: RETURNS
Total Hockey, Inc.
3120 Riverport Tech Center Dr
Maryland Heights, MO 63043

Returns Questions? We are here to help. Please call us at 866.929.6699.

GUIDELINES

To ensure that everyone receives the best experience possible, we have some guidelines for exchanges and returns:

  1. You get 90 days from your purchase date to return the item(s).
  2. Products must be in the condition you received them and in the original box or packaging. However, please do not use the original manufacturer's packaging (i.e.skate box) as the sole return shipping box. Any package returned with shipping labels attached to it will be denied.
  3. Please do not send your purchase back to the manufacturer unless you are returning a defective or broken composite stick.
  4. Due to the personal nature of the product and hygiene, all sales of jocks and undergarments are final.
  5. Unfortunately, we cannot accept products that incur heat molding, sharpening, physical destruction, tape application or any other alteration.
  6. Custom ordered merchandise (including items with customized color selections, alteration services, numbering, lettering, sharpening, colored holders, etc.) is unfortunately not returnable.

PROCESSING

Once we receive your return or exchange we will process your request and a credit will be applied to your credit card or original method of payment within 3-5 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to be posted to your account.